Frequently Asked Questions

Can I see the products before I make a booking?

Yes of course, please contact us and we will make the necessary arrangements.

Do you deliver and collect?

Yes, we offer nationwide delivery 7 days a week from our Cardiff base. There is a charge but it is entirely dependant on the size of your order and where your event is being held. We will provide you with accurate delivery and collection charges once we know when the event is, what you’ve ordered and where you need us to go. Once we have all that, the quote will be sent to you and everything will be clearly noted.

How long can we keep the items?

We have a 3 day rental period which includes Friday delivery to Monday morning collection for weekend events. If you require the items for longer, please do get in touch as we are happy to discuss that with you.

Should I order spares?

We always advise ordering spares of each item just in case. The number of spares will depend on the total amount of guests and we can advise on this. We do charge for these spares as we can’t hire these out to other customers.

When are my items booked?

Your items are booked when you have paid a deposit.

How do I secure my booking?

We require a 20% non-refundable deposit to secure your booking and reserve the items you have selected for your event. We recommend paying the deposit on the maximum number of guests you are anticipating with an allowance for a few spare settings. The remaining balance is required in full, 14 days prior to the date of delivery alongside the Refundable Security Deposit.

What is a Refundable Security Deposit for?

We take a refundable security deposit in case of any breakages or missing items which is taken along with the balance deposit 14 days ahead of the event date. The amount will vary depending on the items being hired and the quantities of those items. It’s not uncommon to have a few items broken or missing following a wedding, a guest may drop a glass on the floor or knock cutlery under the table for instance. This is refunded in full within 14 days of the event.

What payment types do you accept?

We accept payment by Bank Transfer, Visa and MasterCard and cheques.

Can I change my order?

We understand that the number of guests attending at the outset of the planning process may change quite a bit closer to the event or wedding date. We therefore allow numbers to be revised four weeks ahead of the actual event date. We will get in touch with you when your balance is due and ask for a number count and revise the balance invoice accordingly. This means that even if you have paid a larger deposit to confirm your booking, you won’t lose any money unless your numbers drop below the 20% deposit paid. Please note that the deposit is non transferrable to other items – once you’ve paid the deposit, we will have held those items for you and therefore they aren’t available to other clients so we are unable to transfer the deposit to other items not detailed on the invoice. It’s important to let us know as soon as possible if you think your numbers are going to increase above the quantities you have paid for with your deposit booking as other clients may have booked these out for their wedding or event. Some of our items are extremely popular and are often fully booked during the wedding season.

How do you pack the items?

We ensure all items are properly packed to keep them safe and enable you to move, store and repack them after use easily. We use compartmentalised crates for glasses and cups, rigid plastic crates for plates, glassware, cutlery, and everything else. For good measure, some items are bubble wrapped for additional protection.

In what condition should we return your items?

All our prices include a washing up charge. All we ask is that glasses are emptied and plates scraped clean of any food residue before you put them back in their original crates. We’ll do the rest.